Workshops & Programs
It’s Your Turn In The Hot Seat
The Hot Seat has been developed after realising my days and weeks are full of challenging conversations with my clients. Often it’s after something has gone terribly amiss, or not according to plan, and clients asking “what I could do to make it different?”.
These conversations often happen too late, simply because of not knowing when and how to have had them before crisis hits. This shows up in statements such as:
“I don’t have enough time, it’s going to cost too much to get an expert in, I’ve got too much work on, I am forever chasing new staff, it’s not really a big deal it will sort itself out”
…..which are really just covering the fact that we would do anything to avoid these things happening, if only we knew how.
How Will It Work
My role would be to facilitate discussion among the group with the tabled topic. Each participant would add their current knowledge and skills on how they would handle the issue. During the discussion, I would weave in my own knowledge on the topic to provide a sound and robust sounding board, and potential solution for the issue tabled.
Who is it for
The Collective Program
One of the key considerations for this program is that all participants are engaged in a senior leadership, owner’s or founder’s role. As such, you hold the responsibility for stepping up and making decisions that affect the day to day running and the welfare of the employees within the business – and you know you are bound not only by operational imperatives, but the confines and constraints of legislation, regulations, and statutory requirements. This program is designed for a maximum of 6 participants per program.
The Intrinsic Program
The Emergence Program
What Will I Really Gain
Curious?
Get in touch to set a time to chat and explore if these programs would be a great fit for your organisation.
Complaints Handling
Complaints Handling – Perilious or Not – You Be The Judge
The Complaints Handling Process within any business is the most important way to learn about the experiences your employees are having within your organisation. Unfortunately many incidents go unreported, handled badly and even dismissed.
Therefore, there is a critical and urgent need to change the status quo when it comes to handling complaints within the workplace – evidenced by escalating mental harm and increased death rates in spite of legislative frameworks being tightened.
80% of patient deaths in the American Health Care System are directly attributable to bullying behaviour…
Whilst we think that is them and not us, the landscape has shifted, and most employers are sitting on quicksand. Employers can no longer plead ignorance – as ignorance means possible jail time when things go wrong.
It is indisputable the current method for workplace investigations is damaging the well-being of participants. It is a world, where far too often HR are not yet skilled to handle baseline complaints let alone complex issues – and external investigators tend to be appointed only once the complaint has reached a perilous stage with all parties at a complete state of despair.
We have to challenge the status quo and look for a very different way to manage complaints in all businesses…
Maureen Kyne & Associates are challenging the status quo and are launching new programs for Complaints Handling and RESPECT workshops. Our programs suit all levels and are designed to maximise the participants experience, as some have described it is like being in a flight simulator.
What we can do immediately, is look at what needs to be improved on, making it the starting point, for lasting change and outcomes for the organisation as a whole.
If you are serious about improving your complaints handling process get in touch with Maureen to discuss
EVERYTHING DiSC
Improving communication improves performance
Everything DiSC is a personal development learning experience that measures an individual’s preferences and tendencies based on the DiSC® model. This simple yet powerful model describes four basic styles: D, i, S, and C, and serves as the foundation for the Everything DiSC Application Suite.
Participants receive personalised insights that deepen their understanding of self and others, making workplace interactions more enjoyable and effective. The result is a more engaged and collaborative workforce that can spark meaningful culture improvement in your organisation.
Everything Disc Applications can be delivered in a variety of ways. If you are interested give us a call to chat about the right application for your workplace.